TUESDAY 16 APRIL 2019
9:30 - 11:00 - Agora
INDIRECT PURCHASING AND WORK ENVIRONMENT: SUPPLIER RELATIONS AND USER EXPERIENCE AT THE HEART OF VALUE CREATION
Although very different in terms of their objectives and reasons for being in the company, it is interesting to note that the indirect purchasing and work environment functions share two essential characteristics of their activities: supplier relations and the user experience. Neither of these are new! However, at a time of digitalization, ultra mobility and the race for innovation, they require new approaches to create more value..
5:00 - 6:00 - Agora
IS HOSPITALITY MANAGEMENT THE FUTURE OF THE FM?
In its latest FM supplement, the editorial staff of Workplace Magazine asks itself: "At the end of the day, FM is at the heart of a profound transformation: (...) it starts the switch to a service-based economy. How can we adapt to this new situation? ». New services to the working environment are emerging, driven by the need to attract and retain talent, increase mobility and deploy digital tools. The employee becomes a customer whose experience and uses must be taken into account. Will so-called "hotel" services be the answer to these fundamental trends? Deciphering with our speakers!
ARSEG PLENARY CONFERENCES
11:45 am to 12:30 am - Salle Mondrian
CORPORATE SOCIAL RESPONSIBILITY: HOW TO BUY BETTER? HOW TO REDUCE ITS CARBON FOOTPRINT? (Lecture presentated in French)
A concrete CSR approach consists in reviewing its purchasing policy so that it better meets responsibility criteria (environmental, social, etc.) and measuring and reducing its carbon impact in the context of the recently adopted ELAN law and COP24, which set ambitious objectives at both international and national level. But where do you start? Feedback from experiences and expertise!
2:00 pm to 3:30 pm - Salle Mondrian
MYTHS AND REALITIES OF THE FLEXOFFICE! (Lecture presentated in French)
The loss of the assigned individual office to free and shared workstations still affects only a few employees, but the trend is towards its deployment, particularly in large companies. Between the promise of optimising surfaces, better collaboration and extended mobility, what is the real situation? Feedback from experiences with companies that have put it into practice for several years....
11:00 - 11:45 - Workshop
SILEX EXHIBITOR WORKSHOP: Increased Purchasing: What are the technologies of tomorrow?
Recent notions of digitalization, purchasing assistants, Big Data or artificial intelligence are still not very tangible for buyers: use cases, ROI, integration complexity... Alain Alleaume, an expert in purchasing processes and CEO of Altaris, and Quentin Fournela, head of the startup Silex, will work to clarify these issues through concrete cases.
4:00 - 4:45 - Agora
ELIOR SERVICES CONFERENCE: "QUALITY OF LIFE AT WORK: WHAT SERVICES DO YOUR OCCUPANTS EXPECT? HOW TO BE INNOVATIVE AND EFFICIENT?
At a time when "collaborative experience" is becoming a mantra, let us study more closely what levers are available to DETs to meet this demand. From the co-construction of the service offer with employees to the precise and predictive management of services, as well as the co-innovation approach with its service providers, we will see, through concrete cases, how both to improve the daily lives of employees and to meet the expectations of optimizing their management.
WEDNESDAY 17 APRIL 2019
4:00 - 5:00 - Agora
AGILE SHOPPING: REVOLUTION OR FASHION TREND?
In the wake of agile projects applied to IT developments, a whole literature on agile purchasing techniques has developed. These techniques require a different risk approach, an ability to decide quickly and a results-oriented rather than a means oriented vision. Ideal on paper but not always easy to put into practice!..... What are the underlying trends and limitations of agile purchasing? Decoding and feedback.
4:00 - 5:00 - Agora
WELL-BEING: HOW TO MANAGE WITH KINDNESS?
In 10 years, the number of French employees claiming to be stressed has increased from 40% to 64% and at the same time, the number of employees claiming to be motivated has risen from 42% to 28%... It is in this context that the Casino group has decided to make 2014 the year of benevolent management. And after 4 years of action on the subject, the BVA institute has measured a significant increase in employee motivation! How to implement this powerful force, both with its teams and with its internal customers or suppliers? Explanations and feedback.
ARSEG PLENARY CONFERENCE
09:30 - 11:00 - Salle Mondrian
HEALTH: THERE IS AN URGENT NEED TO CLEAN UP OUR WORKPLACES! (Lecture held in French)
Endocrine disrupters, VOCs, food additives... the list of elements harmful to our health that circulate in the air of our buildings or in the plates of our company restaurants is impressive and extremely worrying about its long-term effects on our health. How can we act today by integrating this dimension into specifications and changing our habits to clean up our workplaces?
2:45 - 3:45 - Salle Mondrian
MAKE YOUR WORK ENVIRONMENT A DIGITAL ECOSYSTEM (Lecture presentated in French)
The possibilities offered by digital technology generate a proliferation of applications, actors and technical solutions for the management of the work environment. How to sort and propose an integrated tool that will meet the current and future needs of employees? Feedback from experience.
11:00 - 11:45 - Workshop
DIRECTKILLS WORKSHOP: IS THE INTERIM PRICING BY COEFFICIENT EXCEEDED?
Given the mechanics of social security contributions relief, coefficient pricing creates very strong economic distortions from one mission to another and requires renegotiations at each change in regulations (change in expense rate, conversion of the CICE into a lower expense, increase in the maximum rate of relief on 1 October, possible taxation of short contracts, etc.). We invite you to discover the solution.
12:00 - 12:45 - Agora
NESPRESSO CONFERENCE: TRANSFORMATION OF SPACES AND WORKING METHODS: STICK BEFORE IMPLEMENTING!
The success of your project depends as much on the support of your employees as on the integration of new equipment. From the co-construction of facilities and service offers to full-scale use tests, discover the feedback from companies that have successfully involved their employees in their project.
12:45 - 1:30 - Agora
PROXYCLICK CONFERENCE: "DIGITALIZED RECEPTION: HOW TO GET THE MOST OUT OF IT IN TERMS OF COSTS, SERVICE QUALITY AND SECURITY? »
The "phygital", the interaction between people and digital tools, is gradually invading our daily lives and is clearly the future of hospitality in companies. The customer journey must be rethought in this context: how to improve its support and the printing left behind? how to automate recurring tasks to free up time for the benefit of the customer? how to strengthen security and compliance?
We will address these questions through the testimonies and feedback of several companies, including UCB, a major European pharmaceutical player, which manages several thousand visits per year to its various sites and Securitas, which has recognised expertise in the field of corporate hospitality services.
You will also discover the exclusive results of a survey conducted by Proxyclick on the importance of a quality welcome and why, if not, a brand can suffer.
2:00 – 2:45 – Workshop
SILEX EXHIBITOR WORKSHOP: Ergonomics, flexibility & technology: which new generation solutions for purchasing?
From sourcing to procurement and purchasing management, new solutions with an optimized user experience are changing the daily lives of buyers: this workshop will be an opportunity to review their roles in the daily lives of buyers.
3:00 – 3:45 - Agora
AMAZON BUSINESS CONFERENCE: Save on indirect purchases with the digitalization of class C purchases
- Understand the new methodologies for calculating earnings on class C purchases.
- Apply these solutions when presenting concrete cases.
- Exchange with other companies that have deployed Amazon Business as part of their digital purchasing strategy.
3:00 – 3:45 – Workshop
WORKSHOP EXHIBITING THE DAY PAPILLONS: EQUALITY, DIVERSITY, INCLUSION, communication as a tool to promote your CSR Policy?
From the integration of employees to the satisfaction of your customers, CSR is nowadays an important element of your company's image, internally or externally, how to communicate on your actions in favour of ecology, disability, gender diversity...
THURSDAY 18 APRIL 2019
9:30 - 10:30 - Agora
DIGITALIZATION: WHAT FUTURE FOR SUPPORT FUNCTIONS?
Digital transformation is a crucial challenge for companies, in a context of profound changes due to the cross effects of globalization, the digital revolution and changing consumer habits. These changes raise questions about the place left to support functions. Considered as "appendices" by those in favour of cost rationalization in the company, are they likely, in the long term, to be completely replaced by external platforms and AIs? Will digital transformation defeat these functions essential to the smooth running of the organization?
ARSEG PLENARY CONFERENCES
11:00 - 12:30 - Salle Mondrian
USAGE CONTROL: FUTURE OF THE WORK ENVIRONMENT FUNCTION? (Lecture presentated in French)
Are we going to move into the era of mastery of use? In a context of growing war to attract and retain talent and the deployment of new, more collaborative and digital ways of working, attention is increasingly focused on the end user and their expectations and needs in terms of the working environment. From then on, the role of the DET would evolve towards the control of the use of workplaces, at the crossroads of the services offered by its service providers and the expectations of employees and its company. What consequences could this have on the contours of its function?
3:45 - 4:45 - Salle Mondrian
HOW MUCH DOES A WORKSTATION REALLY COST? (Lecture presentated in French)
Thanks to its Buzzy Ratios tool, Arseg evaluates each year the real cost of a workstation and compares its evolution over time. A look back at the results of the 2018 edition and concrete examples of the benefits of a cost-comparison approach!
11:45 - 12:30 - Agora
CONFERENCE ISS FACILITY SERVICES : FM AND PURCHASING PERFORMANCE : SAVINGS AND BENEFITS OF OUTSOURCING SERVICES
More and more companies in France entrust their Facility Management to an expert. Is this really an opportunity to reduce direct and indirect costs? What are the other benefits?
Discover good practices and pitfalls to avoid.
Lighting with our speakers!
· Katia BOURGEAIS CREMEL, Director of Communication and Marketing, ISS FRANCE
· Pascal WITRY, Manager and Expert Facility Management, AYMING
· Frédérique DEMOLY, General Secretary, SYPEMI
· Pascale LAGARDE, Director BU Facility Services, ISS
12:00 - 12:45 – Workshop
SILEX EXHIBITOR WORKSHOP: PRESENTATION OF NEW SOURCING PRACTICES FOR PUBLIC ACTORS
In a context of budget cuts, sourcing is a considerable performance lever for public purchasers. Its implementation makes it possible to collect information, assess the state of competition, specify a need and bring it into technical and budgetary adequacy with the market offers.
Stéphanie GAUTHIER, Product Manager and Public Sector Deployment Specialist, SILEX
12:00 - 12:45 – Workshop
BEBOOK EXHIBITOR WORKSHOP: OPEN YOUR PLACE OF PURCHASE IN THE COMPANY: 10 POINTS OF ATTENTION TO DEVELOP PRODUCTIVITY, SERVICES AND IMPROVE THE EXPERIENCE OF YOUR INTERNAL CUSTOMERS.